Shipping & Handling Policy
Effective Date: July 12, 2025
This Shipping & Handling Policy outlines the shipping methods, costs, processing times, and delivery information for orders placed on Fashionroots.eu, operated by IAM Fashion s.r.o.
1. Shipping Destinations
We currently ship to the following regions:
- European Union: All member states
- Canada: Nationwide
- United States
- Selected international destinations, based on order eligibility and shipping availability
If your location is not listed during checkout, please contact us at info@iamfashion.sk for a custom shipping quote.
2. Order Processing Time
- Orders are processed Monday through Friday, excluding public holidays.
- Standard processing time is 1–3 business days after the order is placed.
- During peak periods, such as sales and launches, processing may take up to 5 business days.
- You will receive a confirmation email with tracking details once your order has shipped.
3. Shipping Methods and Estimated Delivery Times
| Region | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| Canada, Standard | Expedited Parcel / Tracked | 2–7 business days | Free over $150 / $9.95 flat rate |
| Canada, Express | Xpresspost or Courier | 1–3 business days | $19.95 |
| United States | Tracked Packet / USPS | 5–10 business days | $14.95 flat rate |
| International | Tracked International | 7–15 business days | Based on location |
Delivery timelines are estimated and not guaranteed. Delays may occur due to customs, weather, or carrier issues.
4. Free Shipping
We offer free standard shipping within Canada on orders over $250 CAD before tax and after discounts, and within the EU on orders over €150.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number by email. You can track your order using the provided link or directly on the shipping carrier’s website.
6. Customs, Duties and Taxes
- International orders may be subject to customs fees, duties, or import taxes determined by your local government.
- These charges are not included in our pricing and are the responsibility of the customer.
- IAM Fashion s.r.o. is not responsible for delays caused by customs clearance.
7. Undeliverable or Returned Packages
If a package is returned due to an incorrect address, a failed delivery attempt, or refusal of customs charges:
- You may be responsible for the return shipping cost and any applicable restocking fees.
- Original shipping charges are non-refundable.
8. Shipping Issues or Damage
If your package is delayed, lost, or arrives damaged:
- Contact info@iamfashion.sk within 5 days of the expected delivery date.
- Include your order number and photos, where applicable.
We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.
9. Policy Changes
We reserve the right to update this Shipping & Handling Policy at any time. Changes will be reflected on this page with a revised effective date.
10. Contact Us
For questions related to shipping, please contact:
IAM Fashion s.r.o.
Jesenského 194/12
Phone: +421 902 920 908
Email: info@iamfashion.sk
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CET)